Company name, legal form and registration number

• FINANDIR, limited liability company
• Registered with the RCS Paris, under number 449799592

Head office

• 73 rue de Reuilly 75012 Paris

E-mail address and phone number

• contact@finandir.com
• +33 (0)2 43 34 00 19

Individual tax identification number (intercommunity VAT number)

• FR6944979959200018

Details of the company’s statutes mentioned in the Orias register

• Registered in the unique register of intermediaries in Insurance, Banking and Finance as:
  • Financial Investment Advisor (FIA)
  • Insurance and reinsurance broker (COA)
  • Broker in banking and payment services

Name, address and approval number of supervisory authority issuing license to practice

• Member of the Chambre Nationale des Conseil Experts Financiers (CNCEF), 103 Bd Haussmann, 75008 Paris
• Approval number: D007074

Name of the person responsible for the publication

• Philippe Rouault

Complete contact details of the host

• Nordnet, 111 rue de Croix, Boite Postale 60985, 59510 Hem
• http://www.nordnet.com

Simplified CNIL declaration number

• 12092015

Customer complaint handling policy

• The Company provides clients with a document detailing the procedures for examining any complaints that clients may make, as well as the procedures for handling such complaints: contacts, deadlines, etc. In addition, pursuant to the provisions of Article 325-12-1 of the AMF General Regulation, information on the complaints handling procedure is made available to clients free of charge.
• All claims must be sent in writing to the following address: FINANDIR, 123 boulevard Saint Michel 75005 Paris or by e-mail to the following address: philippe.rouault@finandir.com. Finandir will acknowledge receipt of your complaint within ten working days, and will respond within two months of the date the complaint was sent. If the dispute persists, or if you are not satisfied with the response, you can also contact :